Payment is due at the time of rental, unless otherwise specified by a signed contract or other written agreement with Goals Baltimore, Inc.
** Any unpaid rental schedule, Billing Invoice, that does not have a valid and current signed contract with GOALS Baltimore, Inc., can be cancelled at anytime by Goals Baltimore, Inc.
** Any unpaid rental schedule, Billing Invoice, that does not have a valid and current signed contract with GOALS Baltimore, Inc., are unconfirmed rentals as the rental client/group has not made payment at the time of their rental to confirm the rental schedule on the Billing Invoice.
** Cancellation notices will be sent via email to the contact email as listed on the rental account’s Billing Invoice. No additional notices or information will be sent, as all Billing Invoices (rental schedules) state that – Payment is due at the time of rental unless otherwise specified by a signed contract or other written agreement with Goals Baltimore, Inc.
Any rentals cancelled by Goals Baltimore, Inc. that DO have a valid and current signed contract, or that DO have a paid in full Billing Invoice rental schedule, will be guaranteed make-up dates and times or can receive a refund of the advanced paid rental applied back to their rental account for future rentals.
Any rentals cancelled by Goals Baltimore, Inc. that do NOT have a valid and current signed contract, or do NOT have a paid in full Billing Invoice rental schedule, are not guaranteed any make-up dates or times, as there is no valid contract or any payments applied to have confirmed such advanced rental dates. An unpaid Billing Invoice is not a valid and current signed contract, and is not a confirmed rental schedule.
All clients/customers that book rentals are responsible in making sure the Goals Baltimore Rules and Policies are relayed/sent to all their players/teams/groups as you are the one responsible for the actions of all your players/teams/groups. You can easily send this specific website link out to your group. Thank you. GOALS RULES & POLICIES | GOALS Baltimore
Rental cancellations and rental changes by customers cannot be done at will and are not acceptable with our policies.
We require a minimum a 48 hours’ notice for cancellations and changes (Mondays-Thursdays).
Weekend cancellations and weekend changes (Fridays, Saturdays, Sundays) require 72 hours advance notice.
Cancellations with less than 48/72 hours’ notice, same day cancellations, and no shows will require the rental reservation time paid in full.
No shows will be a cause to have remaining schedule cancelled, and no additional reservations will be made until the reservation rental fee is paid in full.
After a second cancellation or change in rental time scheduling, it will be a cause to have remaining schedule cancelled.
Walk-in changes are not accepted.
Groups/players that are late are still required to pay their full rental reservation fee. Additional/extra playing time to make up for lateness is not allowed nor guaranteed since it is the group/player that did not arrive to start on time.
Rental clients are fully responsible and held accountable for the actions of their entire rental group and of any friends/family/guests/spectators of the group that attend Goals Baltimore. Any damages and any items taken of Goals Baltimore, Inc. facility, equipment, property, etc. will require full restitution within 10 days of the incident. Goals Baltimore has 24-hour surveillance cameras; the rental client will be contacted as soon as possible after an incident happens with their group.
Unsupervised children are not allowed for drop-offs and must have parental supervision at all times, INCLUDING to the restrooms.
**Note ** if a group does not pay before leaving, Goals Baltimore will automatically attempt to process the fee in using the card on file to pay the required rental fee as due.
Goals Baltimore will automatically use the card on file to pay any rental fee for no show and for any past due rental payments.
Groups are required to pay rental usage fees as specified with the Billing Invoice. If they forget or fail to pay, Goals Baltimore will attempt to collect any past due or unpaid amount as due per their rental Billing Invoice.
If the card on file is the card of someone other then the rental contract client, it will be the responsibility of that rental client to pay back the rental payment restitution, NOT that of Goals Baltimore.
If the card on file is declined payment processing, or if there is not card on file for the group, Goals Baltimore will attempt any means necessary to collect payments and fees, to include legal action. **Any and all legal fees must by paid by the rental client/group as it is they that failed to pay their rental/fees at time of their rental, as stated on their Billing Invoice, rental schedule.